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Lanaex's avatar
Lanaex
Explorer | Level 4
3 years ago
Solved

My account is full even after deleting my files

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Storage space
  • Mark's avatar
    Mark
    3 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

FrankG37's avatar
FrankG37
Explorer | Level 3
11 months ago

I have a basic account but am over my quota. I have deleted all my files. There must be some hidden files, maybe backups. What should I do?

    • FrankG37's avatar
      FrankG37
      Explorer | Level 3
      11 months ago

      I tried looking at backups. It says size 0 bytes, number of files 0.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hey FrankG37, if your account is full, but you don't know which files are taking up your space, I would suggest using these steps, to see the size of any files in your account and calculate the size of any folder you might have.

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