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Lanaex's avatar
Lanaex
Explorer | Level 4
3 years ago
Solved

My account is full even after deleting my files

Hello,    Does somebody know whether it is possible to get real help from dropbox, because the chat is only sending automatic messages... Or there is no help at all?   Thank you.
Storage space
  • Mark's avatar
    Mark
    3 years ago

    Lanaex 

     

    Have you checked www.dropbox.com/backups to see if thats using up the quota? 

     

    Note as well that deleted items do not use up your quota so deleting them has no impact

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey KristieC, thanks for joining the Dropbox Community.

 

Can you check your account's space usage here, to see if we can get some insight on why you're getting this notification?

KristieC's avatar
KristieC
Explorer | Level 4
11 months ago

It's showing me at 2.01TB BUT if I check PC or Phone it's around 78GB. I deleted a huge amount of files which took me down to 77.8GB (wish I'd taken a screen shot)

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