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Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Jay
Dropbox Staff
Dropbox StaffHi @frot, thanks for bringing this to our attention.
Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota.
Is it possible you have a backup enabled and visible on this page on your account?
This will help me to assist further!
Hello,
For a few weeks now, Dropbox has been unable to sync my files.
When I use the online interface, it says that my Dropbox is full: "Used space: 43.25 Gb of 2 Gb".
However, I only have a few files and a small shared folder, accounting in total for about 50 Mb.
I have deleted every file and folder from my Dropbox and left every shared folder. The web interface shows that my Dropbox is completely empty.
However, it still says that it is full, with still more than 43 Gb used.
How can I solve this? Is there a way to reset my dropbox to 0 b used, wiping all files?
Thanks,
Thomas
Hello, Im very new here.
Myy current problem is that Im currently using dopbox basic, wiht 2 Gb.
I have only one app, the joplin with about 25MB, and no fotos or films or music.
Why mained the system for a few days: Looks like you are out of Drobox storage.
This is not true.
How can I get the system to let me contiue to use my 2GG in peace. Or how can I review the entiere content of my accout.
Thanks!
- Megan
Hi KatarzynaMaria & n_air , I hope you're both doing well!
Can you send me a picture of your Home page please?
Also Katarzyna, could you check your account's plan page, and let me know what it reports there?
Do you have any Backups enabled?
Let me know more!
Hello
I had indeed a backup of a drive, using 43 Gb.
I had even no idea DropboxBackup existed.
I have deleted it and it solved my issue.
Thanks!
Thomas
Ho risolto, usano il link di Jay. Avevo un doppio back up
i have the same problem. theres almost nothing in my Dropbox and the desktop dropbox says 276.08 GB available--yet it says full.
- Megan
Hi helenpcherry, let's jump right into this!
I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups to make sure the feature isn't enabled, right?
Let me know more!
i could not find anything where a back up would be. i looked up backup and it said back up on the Mac. my desktop shows 272.61 GB available
there are no photos there and a few screen shots saves. no camera uploads its almost empty! i have looked on dropbox.com and there is nothing to delete.
Dear all: I posted this OVER SIX MONTHS AGO. Please take a look at the date before responding. However goodwill there is in the air, and I know that, it is just noise. And we don't want noise, do we?
