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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Fergal O.'s avatar
Fergal O.
Explorer | Level 4

I've had a free account for many years.

I never had any issues with it. It has 4.3GB space and I've never filled it.

It's now saying 5.28GB of 4.3GB is used but there is actually <1GB used.

On Windows Explorer I can see the file details.

It's trying to force me to buy more storage.

Is Dropbox forcing users to upgrade by making the account unusuable?

No matter what is deleted out of dropbox on Desktop, what's online is still the same 5.28GB which doesn't actually exist.

I can understand Dropbox wanting to sell their service rather than giving it away for free but it should be clear and transparent.

Fergal O.'s avatar
Fergal O.
Explorer | Level 4
3 years ago

My account size has been bouncing around as I try to delete whatever is in the current dropbox.

It's gone up as high as 10GB and as lower as 4.8GB, its now  back to 5.6GB.

It seems to be completely out of line with what is actually in Dropbox 594MB.

Very frustrating. 

It's seems to be a con to me. Dropbox is making the free account unusable.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Fergal O., thanks for reaching out to our Community.

     

    Did you happen to enable our backup feature at some point?

     

    This would explain your space being taken up. You can take a look at your backups page for more info.

     

    Let me know what you find.

    • Fergal O.'s avatar
      Fergal O.
      Explorer | Level 4
      3 years ago

      Thanks Hannah- that was exactly the problem. I could find no trace of that in my account.

      It doesn't explain anywhere what is consuming the memory.

      I assume this is when I stick in a memory card and for some reason Dropbox opens up and asks to back it up. 

      I don't even know where or why that was turned on. I don't ever remember allow Dropbox to make requests like that.

      It's probably a way of targetting free users to choke up their usage and force conversion to a paid account.

      Any way a lesson learned. 

      • Lindsay Mollenhauer's avatar
        Lindsay Mollenhauer
        New member | Level 2
        2 years ago

        I can't find a place to contact Dropbox with a problem.
        My subscription is the Dropbox Plus,  I pay $18.49  Australian per month.
        Current Storage Space is 2.5 GB
        I get reminders that my Storage Limit has Exceeded Limit and to upgrade to the 3TB (2000 GB) space
        Yes it has exceeded the 2GB Free Limit
        I already PAY for the next Level of Storage.
        I can't contact Dropbox to sort this problem out

         

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