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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
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Storage space
elsar's avatar
elsar
Explorer | Level 4
2 years ago

Hello everyone!

I use drop box to sync journal articles between my desktop and my laptop, which uses about 500mb of space. My dropbox account has 5.75gb account.

 

After reconnecting Dropbox (for some reason it signed me out, i mistakenly said yes to letting it back up my documents folder which filled the space to 15gb, well over my limit). I've attempted to rectify the problem (at this point there are no backups, no folders or files are shared, nothing showing on drop box locally or online outside of the 500mb of journal articles) I even unlinked all my devices. But the problem remains it believes i have 15gb of storage used when I don't. Anyway to fix this, otherwise I'll need to drop dropbox and use something else!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey elsar, thanks for reaching out to the Dropbox Community.

     

    Can you please send us a screenshot of what you see in this page?

     

    Thanks in advance!

    • elsar's avatar
      elsar
      Explorer | Level 4
      2 years ago

      Hi Hannah,

      Here's the screenshot, as you can see no backups!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi elsar, and sorry for jumping in. 

         

        In case you haven’t done so already, can you please go to your All files page and calculate the size of any files/folders that may be located there? What’s the size of the largest file/folder that you see?

    • EtiennevanDam's avatar
      EtiennevanDam
      Explorer | Level 4
      2 years ago

      So glad I find someone who knows. 

      It says I am using 15.93 out of 16. However I have deleted files permanently and my own counter states:

      i.e., 5.68 GB. No matter what I delete (have been doing that for the past 3 days) it keeps on telling me that I have no free space. If you know what I should do. Their bot simply doesn't work. Thanks a lot!!!!!!!!!!!!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi EtiennevanDam, are you able to locate any backups on your account?

         

        Is the Dropbox desktop application running and syncing to your account online?

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