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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
JavierAutos's avatar
JavierAutos
New member | Level 2
2 years ago

Hello,

I use basic dropbox, with 2.75 Gb, but for a few weeks it has been sending me alerts that the space is full or almost at the limit to upgrade. But this is not true my files did not exceed 600Mb

 

So delete all files, photos and shared folders and just go down to 2.5Gb

 

I did the verifications indicated in the chat, I don't have active Back up, but I'm still busy with my storage. (I've attached screenshots)

How can I solve this? Is there a way to reset my dropbox to 0Gb used?

 

Thank you for your replay.

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi JavierAutos, do you see the option on the far right part of the screen?

     

    If not, can you try accessing the same link, using a different browser maybe? 

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