You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
markstrode's avatar
markstrode
New member | Level 2

Hello. As far as I can tell, my dropbox account storage is completely empty, yet is shows 0.88GB used. I have checked shared folders, deleted folder, etc and all show empty. Can someone help me troubleshoot this?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey markstrode! 

 

Have you checked your Backups page, and there’s no backup that could be taking up space from your Dropbox account?

  • markstrode's avatar
    markstrode
    New member | Level 2
    2 years ago

    @nancy you're a boss! There was a partially deleted backup hiding in the deleted backups folder.  Forever in your debt.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to hear that helped, markstrode! 

       

      If you need something else, don’t hesitate to ping me.

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