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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
erin_villa's avatar
erin_villa
New member | Level 2

Hello, 

 

I am using 0 GB of my 2 GB account. I have nothing yet it is full. Someone shared something that is exactly 2 GB with me, but I cannot open it. How does this make sense? Is Dropbox a scam?

 

 

 

   

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi erin_villa 

 

The reason you cannot accept the share is it must be just over 2gb. Shared folders use the quota of everybody involved so you need enough to access it. 

 

If it was 2.01gb you'd not have enough space and so wouldnt let you add it. 

 

One other thing to just check is that you havent added any backups: www.dropbox.com/backups 

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