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Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hello Walter
I just uninstalled and reinstalled the desktop app on my Mac. When I open the icon in my menu bar I see the same thing as in my previous screenshot - a list of files waiting to sync.
I also just found this [screenshot] under my Subscription info, in case that helps in some way.
So essentially, it still says my storage is full.
Nancy
Dropbox Staff
Dropbox StaffHi again, Adnil!
Can you also try unlinking - relinking your Dropbox app? Is the issue fixed after that?
Hello Nancy
I just clicked on my Dropbox icon in my menu bar and, amazingly, it now says I have 6.2GB of storage! It does not say I'm out of storage any more!! So I am assuming it is OK now! Many thanks to the Dropbox team who stuck with me and helped me get this fixed! I appreciate your efforts very much!
