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Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hello, I have 5.75 GB available in my free Dropbox.
Even though it's almost empty, it shows me over 5GB of data. Where are these consumed?
I can't upload anymore because it says I only have 2GB and should upgrade the rest.
I deleted all shared files and the space occupied increased! Asked dropbox for help but they only give support for paid accounts. No argument to get in!
Jay
Dropbox Staff
Dropbox StaffHi bewe, I've merged you to this thread. Could you check the plan page to see where the quota is being used up?
Hey Jay, thanks for helping me.
Although mostly all files have been deleted, even shared files and waste basket, it still shows more than 5 GB of data:Go to
https://www.dropbox.com/backups/PC
On the top left corner you will see a very heavy folder called "DROPBOX BACKUP" that accumulates everything and is totally useless. Just delete it and you're done!
Problem solved. Thanks to all!
- Jay
Hi bewe, have you tried checking the main Dropbox page and calculating the size of the folders on your account, in case there are some large files there?
Yes, I did. There are only two folders left in my account, the file size is 4 MB.
