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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
mcgier's avatar
mcgier
Explorer | Level 3

I have dropbox on my desktop using windows. I had a total of 8.25 GB available for me to use, and only 1.3 GB being used in my desktop dropbox. However dropbox says I'm using 16GB in one spot on the dropbox website, and that I'm using 23 GB in another spot on the dropbox website. But I'm not, I'm only using 1.3 GB. However dropbox won't let me add anything to dropbox since it says I'm out of space. I've gone on to the dropbox website and deleted everything I could find, and I made sure that I was no longer part of any shared folders, but dropbox is still saying that I have no space left. Does anyone know what's going on? If I've deleted everything, why does dropbox say I'm using space? How do I clear everything out so that the 1.3 GB that I want, are the only things left in dropbox? 

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