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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Britkit97 wrote:
Dropbox says I’m way over in space, but I don’t have anything in my files.

Checked your Backups page?

Britkit97's avatar
Britkit97
Explorer | Level 3
8 months ago
Says I don’t have any backups stored when I went to click on that page
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi Britkit97, I hope you're doing well! 

     

    Would you mind sending me a screenshot of your plan page, and what you see there? 

     

    I'm asking, since I'd love to have a visual of this. 

     

    Thanks a bunch! 

    • Britkit97's avatar
      Britkit97
      Explorer | Level 3
      8 months ago

      Sure. What email? Or you may email me if you don’t want yours out here! 
      It’s [email removed as per Community Guidelines]

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        You should be able to attach your screenshot back to me, by clicking the camera-like icon when replying back Britkit97.

         

        Can you give it a go, and let me know of the results? 

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