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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Lisab3's avatar
Lisab3
New member | Level 2
8 months ago

It says that I am out of storage.  I have 211.1 MB in Regular Files.  I have 1.7 GB in Backup files.  I don't need dropbox to backup my files.  I have carbonite.  How do I disable that and delete the files of the backup?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Lisab3, thanks for reaching out to us.

     

    If backup files are taking up your space and you'd like to disable the backup feature, you can follow the steps in this article.

     

    I hope this helps!

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