One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
My Dropbox Account Disappeared! I had 5TB of files that now show as 2GB.
I need help to get my DB account back. It disappeared after being a DB customer for 10 yrs plus. I had an account with like 5TB of files and now when I log in, it shows me as having a basic 2gb acco...
Did you ever get a resolution? This just happened to me last week. Any information you can share would be greatly appreciated. Having trouble getting in touch with some one to provide a solution.
Mark
Super User II
Super User IIAny information you can share would be greatly appreciated
Have you followed the advice already given and done things like the credit card lookup?
yes.
- Rich
yes.
You haven't really provided much information about the problem, so why don't you start a new topic specific to your issue so you aren't replying to a 3-month old topic. Please be as detailed as possible.
- When was the last time you signed in to the account?
- Is it a free or paid account?
- If paid, have you used the charge lookup tool and what was the result?
- Have you searched your email for any messages from Dropbox to ensure you're signing in with the same email address?
- etc.
The more information you can provide, the more likely it will be that someone can help you or at least point you in the right direction.
I actually did all that on another post... I reached out to the person who created this post originally to see if they ever had a solution to their problem. I am sure you mean well, however nothing you have said is an answer to my original question...
