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Essa2's avatar
Essa2
New member | Level 2
5 months ago

My Dropbox files take up hard drive space from my Mac device.

I have a shared storage space with colleagues at work, and the problem is that the space takes up the device’s space. I tried all the methods on the Internet to solve this problem and it did not work...
Desktop
Mac
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Essa2! Thanks for posting on our Community today.

 

If I got this right, you’d like to free up hard drive space on your Mac device, correct? 

 

What methods/features have you tried so far to achieve this? 

 

Did you right click on your files within the local Dropbox folder and made them online-only? Or did you try to use selective sync instead? 

 

Let me know and we can go from there.

  • Essa2's avatar
    Essa2
    New member | Level 2
    5 months ago
    Yes, I tried the right-click option, but the “make online only” option does not appear for me
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Are you seeing any other Dropbox options, when right clicking on your files within the Dropbox folder? 

       

      If not, make sure to check your menu bar (where your clock settings are located) to see if the small Dropbox icon is still showing.

      • ashleyjoeann's avatar
        ashleyjoeann
        Explorer | Level 3
        4 months ago

        Hi, I'm also facing the same problem.
        I have 2 dropbox accounts. Account A is an old account on free plan. Account B is new account and on paid plan.
        I was using Account A on my mac and was able to make my file online only without any issues. When I switched to Account B on the same mac, the online only function no longer exist. There's no 'Manage Hard Drive' options too.

        Heres a screenshot.

        Please help. Thanks.

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