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Ken33073's avatar
Ken33073
New member | Level 2
4 months ago

My Dropbox is full, but I deleted everything.

I keep getting the message that my Dropbox has stopped syncing because it's full.  So, I moved or deleted almost everything, yet I still get the message.  How can this be?  I want everything gone so ...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
Ken33073 wrote:

I keep getting the message that my Dropbox has stopped syncing because it's full.

Have you checked your Backups page? Share a screenshot of your usage as shown on your Plan page. It would look like this:

 

 

Ken33073's avatar
Ken33073
New member | Level 2
4 months ago

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 months ago

    Ken33073 

     

    You have the Backup feature enabled. Check the Backups page that I referred to in my previous reply.

    • Ken33073's avatar
      Ken33073
      New member | Level 2
      4 months ago

      I checked the Backups page, and I disabled backing up to my PC.

      But why does backing up on my PC count against my storage space?  I am concerned about what's stored in the cloud.  I can't even check what is on the cloud.  It just keeps telling me it's "full".

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