We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Woodmanafc's avatar
Woodmanafc
New member | Level 2
25 days ago

My storage is full despite removing most of the files.

Hi all

 

I appreciate that there are many posts on here regarding storage space but I have exhausted all solutions.

 

My storage is full despite removing most of the files. I do not have any back up and I have removed linked devices. I now need help

 

Many thanks

 

Paul

 

 

 

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Woodmanafc wrote:

    My storage is full despite removing most of the files. I do not have any back up and I have removed linked devices.


    Take a screenshot of your usage as shown on your Plan page. It should look like this:

     

     

     

     

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        Woodmanafc 

         

        And you have no files or folders shown on this page? Your usage is showing 3.2GB or regular files, so they should be visible on that page.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Woodmanafc, I know you can't possibly do this with your entire content, but as an example would you be able to use these steps, in order to calculate your files/folder size? 

     

    Let me know what you find or feel free to send me some screenshots!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!