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Forum Discussion

Argirisdev's avatar
Argirisdev
New member | Level 2
3 years ago

Notice of full storage

Hello. My Dropbox is currently notifying me that my Dropbox is full when it is actively not.
I made a mistake of backing up a flash drive, which I deleted from my computer, but ever since the app refuses to update its status from full to available. I manually checked all my folders in my possession and they don't exceed 500MB of space. As far as I remember, there is no universal reset button for the entire service, and I already restarted the app from said computer 3 times. The folder I was trying to share, was taken from another shared folder and was put to a different shared folder I wanted, but I deleted it as soon as I realised there was a storage problem. Deleted files section is clear from that as well, on both ends. Any ideas what I should do next? Thank you in advance.


  • Argirisdev wrote:

    My Dropbox is currently notifying me that my Dropbox is full when it is actively not. I made a mistake of backing up a flash drive, which I deleted from my computer ...


    Have you checked your Backups page?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Argirisdev wrote:

    My Dropbox is currently notifying me that my Dropbox is full when it is actively not. I made a mistake of backing up a flash drive, which I deleted from my computer ...


    Have you checked your Backups page?

    • Argirisdev's avatar
      Argirisdev
      New member | Level 2

      I completely forgot about that section, thank you for your help!

    • krisD's avatar
      krisD
      Explorer | Level 4

      I have a shared folder and a remote user is getting the FULL STORAGE message. There is plenty of space in my Dropbox account.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        krisD wrote:

        I have a shared folder and a remote user is getting the FULL STORAGE message. There is plenty of space in my Dropbox account.


        Other users don't get access to the space in your account. If they're a member of a shared folder, they need to have enough space available in their account to hold the shared folder. They get their own copy of the folder in their account, and that copy syncs with your copy.

         

    • carconcepts's avatar
      carconcepts
      New member | Level 2

      Why is this so dang hidden? I had the same issue, glad it's fixed, but having to hunt and search for files that are taking space is absurd. 

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