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Forum Discussion
Out of storage space, dropbox won't let me delete anything.
I'm not giving dropbox any money for storage space soooo just don't use dropbox any more? I deleted the few files that I had access to on my dropbox account. When I try to permanently delete them I g...
ClayNewman wrote:
It says I'm using 0 of 2 GB.
Then your account is empty. There's nothing else you need to do. You should be fine.
Megan
Dropbox Staff
Dropbox StaffHi ClayNewman, welcome to our Community!
Please bear in mind that deleted and permanently deleted files don't count against your storage quota. Permanently deleting files after they have already been deleted doesn't free any more space in your Dropbox. You can find out more info about this here.
Can you please take a look at your plan page and let me know how much space it says you're using?
Is it possible that you've enabled our Backup feature on the Dropbox application?
Keep me posted!
- Hi Megan. It says I’m over the minimum for a basic membership. My backup feature is not enabled. WeTransfer time?
- Sorry, over the maximum*
- Hannah
Hey ClayNewman, the plan page that Megan linked in her previous reply should show you exactly how much space your using out of your available space.
If it shows that you're over the 2 GB that the free account offers, you'll need to delete more files.
If you don't know which files are taking up your space, you can use the steps here, to see the size of your files and calculate the size of your folders, so that you can delete them accordingly.
