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chriscam85's avatar
chriscam85
Explorer | Level 4
11 months ago

Quicken Coupon for 100GB Didn't Add the Storage

Quicken has given me a coupon for 100GB of free Dropbox space. In the notice, they directed me to navigate to https://www.dropbox.com/coupon and to enter the code they've provided.

I believe these were the steps I took:

I navigated to that URL, entered the code and clicked Submit. I landed on the "login" page and selected the Google login method. I successfully logged in, but see that my storage is still ~7GB, and the 100GB did not apply. When I go to redeem the coupon again (by doing the same steps but now already being logged in), I get an error stating, "The code you entered has already been used."

Apparently this is the only way I can get in contact with Dropbox support. Please reach out to me. Thank you.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey chriscam85, let's jump right into this! 

     

    I'd love to be able to investigate further on this. Would you mind if I reach out to you via email, in order for us to have a closer look?

     

    Let me know, and we'll take it from there! 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey chriscam85, I just sent you an email.

         

        Reply back to me, and we'll take it from there!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hi tpar72! Please check your email address and reply back to my email, when you get the chance.

    • lnzjoy's avatar
      lnzjoy
      Helpful | Level 6

      I am having the exact same issue as everyone else on this thread. Please assist.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hi there lnzjoy - sorry to hear you're having issues with this.

         

        Since we''ll need some additional information about the problem you're facing, would it be OK if we reached out via email to  have a further look internally?

  • Mach1pony's avatar
    Mach1pony
    Explorer | Level 3

    same issue.  I'm over my storage, applied quicken coupon code for 100gb, nothing happened.  I've logged out, logged back in.  Just didn't work.  If I try again it says code has already been used.  Please help, I need the space.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey Mach1pony - sorry to hear about this.

       

      May we reach out via email to have a further look internally? 

      • Mach1pony's avatar
        Mach1pony
        Explorer | Level 3
        Please.

        I simply applied the coupon code from Simplifi and it didn't work. At the time I was over my limit so maybe the prevented it from working.

        I see that it happens a lot.

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