We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Dolphinka's avatar
Dolphinka
New member | Level 2
3 months ago

I cannot find 5.6GB worth of files/folders that Dropbox says I have in my account

I have a basic dropbox with access to 4.8GB (collected through promotion over the years). Looking at all my dropbox folders and files including those shared with me, I hadrly have 2GB worth of files....
Dropbox Backup
Quota
Storage space
  • Dolphinka's avatar
    Dolphinka
    3 months ago

    Found the issue, i had external drives backup turned on! cleared that and all works now:)

     

Dolphinka's avatar
Dolphinka
New member | Level 2
3 months ago

Found the issue, i had external drives backup turned on! cleared that and all works now:)

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi @Dolphinka, thanks for contacting us.

     

    I'm glad to hear you were able to locate what was taking up the quota on your account.

     

    If you have any further queries, feel free to message back.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!