We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dr18's avatar
dr18
Explorer | Level 4
2 months ago

I have deleted all of my Dropbox files and my account is still over-quota. How come?

I have deleted all my files online and on my desktop and yet I am still over capacity. Is this normal?
Delete
Storage space
  • Nancy's avatar
    Nancy
    2 months ago

    Welcome to the Community, dr18.

     

    Besides deleting your files, did you also check your Backups page online? Are there any backups there that are still taking up space? 

     

    If not, please send me a screenshot of what you see here.

     

    Let me know what you find.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Welcome to the Community, dr18.

 

Besides deleting your files, did you also check your Backups page online? Are there any backups there that are still taking up space? 

 

If not, please send me a screenshot of what you see here.

 

Let me know what you find.

  • dr18's avatar
    dr18
    Explorer | Level 4
    2 months ago

    Hi Nancy

    Thank you this worked well.

    Much appreciated

    Fon

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!