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Forum Discussion

huffie's avatar
huffie
Explorer | Level 3
4 months ago

Space used discrepancy after calculating the size of my files and folders

Hi all, based on my directories calculated size, it shouldn't exceed more than 31TB The usage under the name reported otherwise   There were also no backups usage   [Up...
Quota
Storage space
huffie's avatar
huffie
Explorer | Level 3

@Hannah , kindly find the attached Team usage as requested for your reference

 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks, huffie.

 

Can you please check one more thing?

 

Do you have any shared folders that you don't need here?

 

This page should show you shared folders that you never added to your account, or that you deleted.

 

If you remove the ones you don't need (if any), do you see a difference in your used space?

  • huffie's avatar
    huffie
    Explorer | Level 3
    4 months ago

    Hi Hannah ,

        Actually I do not quite understand about that Shared folder. I am currently the only user of the account, would it matter if I'm sharing the folder? I noticed a few directories which I have previously deleted is showing up in the Shared folders as "You haven't joined this folder", when I click on the these folders it will show "Joining this folder" and recreate back this empty folder. I'm confused.

    By the way, being as an admin, things should be more straight forward instead of having to check this and that just to find out that some files/folders are hidden from normal view taking up spaces.

    • huffie's avatar
      huffie
      Explorer | Level 3
      4 months ago

      Hi Hannah , any further advise on how to resolve the "hidden files" that are taking up space?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey huffie, I'd like to have a closer look into this internally. 

         

        Is it okay if I create a ticket on my end for you? 

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