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Forum Discussion

poojajain's avatar
poojajain
Explorer | Level 3
2 years ago

refer a friend bonus data not received

refer a friend bonus data not received for any of my referrals since 2018. today also I sent referral and the other person accepted the referral, created account and installed dropbox but my account ...
Referrals
Storage space
giakkos's avatar
giakkos
New member | Level 2
2 years ago

Hello,

 

Something strange happened with a referal.

 

I mean it's ticked, it says I earned the 500 MB (see photo)

 

actually, it says I've earned a total of 7.38 GB

so with this space, added to the 2.00 GB I have from the basic plan, I should have 9.38 GB in total, but I still only have space for 8.88 GB, without the 500 MB added!

 

My brother to whom I sent the referral has performed all required steps, including his email confirmation, but still nothing happens.

 

Do you have any idea what I can do? Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, giakkos, thanks for posting here! 

     

    I'm going to need some account-specific info, in order to have a closer look into this. 

     

    That's why I think proceeding to an email would be a better idea, what do you think? 

     

    Let me know! 

    • giakkos's avatar
      giakkos
      New member | Level 2
      2 years ago

      Sure! To which email adress should I send an email, and what information do you need from me?

       

      Thank you very much for your prompt reply!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi giakkos, no worries, I got you! 

         

        I reached out to your Community-linked email address, and I'll be happy to see you there.

         

        Cheer!

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