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Forum Discussion

annapretorius's avatar
annapretorius
Explorer | Level 4
2 years ago

Size of files on dropbox harddrive and dropbox.com not corresponding

Why is the size of a folder on my dropbox drive different to the size it is on dropbox website?  
Desktop
Storage space
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey annapretorius! Welcome to our forum.

 

If you don’t mind, I’d like you to send me a couple of screenshots of what you see on your end (both on the Dropbox website and the desktop app). 

 

This way, we can compare both and take it from there. 

 

Thanks!

  • annapretorius's avatar
    annapretorius
    Explorer | Level 4
    2 years ago

    Thanks I will send some screenshots. I am working on a mac. I dont know if this is the issue with size calculation?

     

    • annapretorius's avatar
      annapretorius
      Explorer | Level 4
      2 years ago

       This is the file size as shown on my Mac.

       

      • annapretorius's avatar
        annapretorius
        Explorer | Level 4
        2 years ago

        When I go on dropbox.com and calculate the size of the same file it is smaller.

         

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