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Forum Discussion

JFC1812's avatar
JFC1812
Explorer | Level 3
9 months ago

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    9 months ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

maher1982's avatar
maher1982
Icon for Super User rankSuper User
9 months ago

Hello, Have you been regularly active on that account? I ask because, according to Dropbox's policy, accounts are automatically deactivated and files deleted if there's 12 months of inactivity

  • JFC1812's avatar
    JFC1812
    Explorer | Level 3
    9 months ago

    Hi Maher1882
    Yes the account is active and i can access files but at 2 gb i am told i need more space but my account says i have 7.75 gb. it seem Dropbox are not honouring the additional space i earned by inviting new users. and i cant find a way to discuss it with them

    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User
      9 months ago

      Maybe it's the back up files, What does your Backups page report? Could you please check your quota level on this page and let us know what you see about your Personal Dropbox space?

      • JFC1812's avatar
        JFC1812
        Explorer | Level 3
        9 months ago

        i dont beleive im using dropbox for backup it looks like they have not honoured the earned extra space i have 

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