Forum Discussion

Sue-PSC's avatar
Sue-PSC
Explorer | Level 4
2 years ago
Solved

Also Lost Earned Space - Please help?

Our agency has been successfully using Dropbox for about 11 years. Over that time, we'd added several clients, resulting in "earned storage space".  A couple months ago I suddenly lost all of that extra space and am limited to the original free storage amount.  We'd never before had a storage problem as we keep files cleaned up. Yet I went through the account with a fine-toothed comb and removed anything slightly extraneous. There still is not enough space for our needs after the mysterious change occurred. Can someone please help me understand what happened and, more importantly, how to get our earned space back?

Error Messages
Quota
Referrals
Storage space
  • Jay's avatar
    Jay
    2 years ago

    If the quota hasn't freed up, then it sounds like it hasn't been deleted fully from the site, could you check again to see if it's still visible on the backup page and try deleting it again?

  • Sue-PSC's avatar
    Sue-PSC
    Explorer | Level 4
    2 years ago

    I've checked my Referrals page and it shows I've earned 2.75gb bonus space, but it's not appearing on my account.

    • Sue-PSC's avatar
      Sue-PSC
      Explorer | Level 4
      2 years ago

      Sorry - it IS appearing on my account, but I previously had more storage. This is becoming confusing. I know it was allowing us to share much more information prior to April 24, and now it's extremely limited, but I couldn't find anything in Events that indicated anything that would affect the storage. Sorry if this is confusing. I couldn't find a way to edit my first reply.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Sue-PSC, thanks for bringing this to our attention.

         

        Are you certain you're logged into the correct account with the referral quota? How many referrals did you earn in total according to this page?

         

        Is it possible you had any promotional quota which has since expired, which is visible on the referrals page as well?

         

        This will help me to assist further!

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