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Forum Discussion

JFC1812's avatar
JFC1812
Explorer | Level 3
9 months ago

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    9 months ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

maher1982's avatar
maher1982
Icon for Super User rankSuper User

Hello, Have you been regularly active on that account? I ask because, according to Dropbox's policy, accounts are automatically deactivated and files deleted if there's 12 months of inactivity

JFC1812's avatar
JFC1812
Explorer | Level 3
9 months ago

Hi Maher1882
Yes the account is active and i can access files but at 2 gb i am told i need more space but my account says i have 7.75 gb. it seem Dropbox are not honouring the additional space i earned by inviting new users. and i cant find a way to discuss it with them

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    9 months ago

    Maybe it's the back up files, What does your Backups page report? Could you please check your quota level on this page and let us know what you see about your Personal Dropbox space?

    • JFC1812's avatar
      JFC1812
      Explorer | Level 3
      9 months ago

      i dont beleive im using dropbox for backup it looks like they have not honoured the earned extra space i have 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey JFC1812, thanks for reaching out to us.

         

        What do the plan tab in your account settings report about your space usage and your bonus space?

         

        And how are you getting notified that you're out of space? Are you getting some kind of email notification?

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