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Forum Discussion

JFC1812's avatar
JFC1812
Explorer | Level 3
9 months ago

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    9 months ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

cassiem's avatar
cassiem
Explorer | Level 3

Hi there, 

 

I am having the same issue. On my page it says I have 2GB of data and am using 23.4MB. It also says I have a total of 7.7GB  of unused space. I keep getting emails saying i am out of space and cannot access files i have been sent. 

Subscriptions

 

Dropbox Basic

Free

Upgrade

2 GB of storage to help you store and share files.

 

Personal Dropbox spaceUsing 23.4 MB of 7.7 GB

 

Regular files (23.4 MB)

 

Backup (0 bytes)

 

Shared files (0 MB)

 

Unused space (7. GB)

 

Can you help?

Thank you.

Cassie 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey cassiem, thanks for the nudge here.

 

Can you please confirm that the email address associated with your Dropbox account and the address that the email you mentioned went to, are the same?

  • cassiem's avatar
    cassiem
    Explorer | Level 3
    3 months ago

    Hi Hannah, yes i can confirm that's correct

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      That's strange indeed, @cassiem.

       

      Can you send us a screenshot of the email you received?

       

      Just make sure to hide any personal info on the screenshot.

      • cassiem's avatar
        cassiem
        Explorer | Level 3
        3 months ago

         

        Thanks Hannah, no problem, here you go. Cassie

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