Curious about A, B, C, and D drives? Learn what they mean and how to use them effectively with Dropbox in this handy guide! - check it out now!

Forum Discussion

JFC1812's avatar
JFC1812
Explorer | Level 3
2 years ago
Solved

space earned not avaliable

My account has 7.75 gb of earned space but i am not able to access it . The dropbot is no help does any one know how i can access the space i earned   
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hey JFC1812, does your Dropbox account use the same email address where you received the message about the space? Could you have a second account under a different email address?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey cassiem, thanks for the nudge here.

 

Can you please confirm that the email address associated with your Dropbox account and the address that the email you mentioned went to, are the same?

cassiem's avatar
cassiem
Explorer | Level 3
6 months ago

Hi Hannah, yes i can confirm that's correct

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    That's strange indeed, @cassiem.

     

    Can you send us a screenshot of the email you received?

     

    Just make sure to hide any personal info on the screenshot.

    • cassiem's avatar
      cassiem
      Explorer | Level 3
      6 months ago

       

      Thanks Hannah, no problem, here you go. Cassie

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Thanks for the screenshot, Cassie!

         

        When was the last email about your quota sent to you?

         

        Also, can you confirm that the email came from one of our official Dropbox domains here?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!