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Forum Discussion

huffie's avatar
huffie
Explorer | Level 3
5 months ago

Space used discrepancy after calculating the size of my files and folders

Hi all, based on my directories calculated size, it shouldn't exceed more than 31TB The usage under the name reported otherwise   There were also no backups usage   [Up...
Quota
Storage space
huffie's avatar
huffie
Explorer | Level 3

Hi Hannah ,

    Actually I do not quite understand about that Shared folder. I am currently the only user of the account, would it matter if I'm sharing the folder? I noticed a few directories which I have previously deleted is showing up in the Shared folders as "You haven't joined this folder", when I click on the these folders it will show "Joining this folder" and recreate back this empty folder. I'm confused.

By the way, being as an admin, things should be more straight forward instead of having to check this and that just to find out that some files/folders are hidden from normal view taking up spaces.

huffie's avatar
huffie
Explorer | Level 3
5 months ago

Hi Hannah , any further advise on how to resolve the "hidden files" that are taking up space?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey huffie, I'd like to have a closer look into this internally. 

     

    Is it okay if I create a ticket on my end for you? 

  • huffie's avatar
    huffie
    Explorer | Level 3
    5 months ago

    Hi Megan , yes please. Thank you

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey huffie, I just emailed you, so we'll continue investigating internally.

     

    Thanks!

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