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Forum Discussion

bensrokosz's avatar
bensrokosz
New member | Level 2
2 months ago

Stop telling me I am out of space when I have plenty.

I keep receiving emails from Dropbox saying I have run out of space and to purchase more.  I am sitting at 17% used space with 83% available and I get emails every 2-3 days telling me I have run ...
dropbox essentials
emails
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

Why not just disable the notifications via the unsubscribe on the emails or Notifications tab?

bensrokosz's avatar
bensrokosz
New member | Level 2
31 days ago

I can do that of course. But then I would miss out on an actual notification when I am actually out of space. I would rather Dropbox fix the issue rather than me having to create a workaround.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Hey bensrokosz, hope you’re doing well. 

    The email notifications that you keep receiving, is there any chance they’re being sent to an email address that’s different to the one you see here?

    I just want to make sure you’re not getting them for another Dropbox account that’s over-quota indeed.

    • bensrokosz's avatar
      bensrokosz
      New member | Level 2
      31 days ago

      Confirmed it’s sent to my acct email with only 17 percent usage

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        31 days ago

        Thanks for double checking, bensrokosz! Can we go ahead and log you a ticket then? We'll be able to further check this internally.

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