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Forum Discussion
"Storage Full" error even though there is lots of space left
I am using 391.1 MB of space on a basic plan with 2.0 GB of space. It says I have 1.6 GB unused. I do not think what I am trying to download into Dropbox is greater than 1.6. It is telling me that my Dropbox is full. What can I do?
Hi JaisyCT
You cannot add a folder to an account if it will put you over quota. You also cannot edit/change what is in a folder until you have it in your account - and remember deleting it for you would delete for everybody. So, you can ask somebody else to delete things to make it smaller or if you need to just get read only access ask for a Shared Link instead.
- Megan
Dropbox Staff
Hi JaisyCT, thanks for bringing this to our attention.
Could you check your account's plan page, and let me know what it reports there? Also, are you trying to download a folder? And if so, is this folder a shared one, by any chance?
Is it possible you have a backup enabled and visible on this page on your account?
Let me know more!
This is what is says on my plan page -
Dropbox Basic FreeUpgrade2 GB of storage to help you store and share files.Personal Dropbox space Using 391.1 MB of 2 GBRegular files (0 bytes)Backup (0 bytes)Replay (0 bytes)Shared files (391.1 MB)Unused space (1.6 GB)I am trying to download a shared file. I do not have the backup enabled.I appreciate any help you can give me.
