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eaglesonpeter's avatar
eaglesonpeter
Helpful | Level 5
4 months ago

Storage has not upgraded

I upgraded to dropbox plus & have my receipt number etc. but my storage has not upgraded to 2TB

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    eaglesonpeter wrote:

    I upgraded to dropbox plus & have my receipt number etc. but my storage has not upgraded to 2TB


    When did you upgrade? What payment method did you use (just the type, not the details)? And do you see the transaction listed on this page?

    • eaglesonpeter's avatar
      eaglesonpeter
      Helpful | Level 5
      Hi, I paid by bank card today and can see both the invoice and receipt
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hi there eaglesonpeter - thanks for the clarification.

         

        May we reach out via email to have a further look internally? 

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