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Forum Discussion
Patricia V.2
10 months agoExplorer | Level 3
Storage space on my device hasn't changed even after using selective sync & online-only.
Hi. I have 1.9TB left of my DB quota.
My computer is out of space (240 out of 245 Gb used) due to the DB folder.
I used BOTH selective sync AND online-only to storage my files in the cloud.
...
Patricia V.2
Explorer | Level 3
Hello Megan, thank you for your message.
Here goes a snapshot of my DB information.
I am not sure if that is what you were asking.
I look forward to your assistance!
Patricia
Jay
10 months agoDropbox Staff
HI Patricia V.2, the screenshot was to confirm that the size on disk is smaller than it should be. In this case, it looks to be the same, meaning that no files are marked as available online.
Could you attach a screenshot of the Dropbox folder in Finder, showing the sync icons specifically to confirm that they have a cloud icon on them?
- Patricia V.210 months agoExplorer | Level 3
Since I did the online only and selective synching changes, the DB folders disappeared from my Finder in my computer. Check out the screenshot below.
I am also sending four screenshots of the folders that are on my DB account online for you to see the difference. I am sending 4 screenshots of this cuz I wasn't able to fit it all in one.
- Hannah10 months agoDropbox Staff
Thanks for the screenshots, Patricia V.2.
If you used selective sync on some of your folders, it's expected that they'd get removed from your Dropbox folder.
That also means that if they're gone, they no longer take up space on your hard drive.
I do see some folders in your Dropbox folder that are marked as online-only. Are those the ones taking up your space?
If you go to this page in your account settings, are both the Dropbox system extension and the 'online-only files on Mac' settings enabled?
- Patricia V.210 months agoExplorer | Level 3
Yes, both settings are enabled.
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