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Forum Discussion
Sudden drop in allowed space
What I tried to ask chat, and just got useless auto-reply: My allowed space was (until VERY recently) something like 12 or more GB. Now I see that Dropbox is full and no syncing. I have to search to...
Rich
Super User II
Super User II
wendy w.20 wrote:
My allowed space was (until VERY recently) something like 12 or more GB. Now I see that Dropbox is full and no syncing. ... I received no info from Dropbox announcing this change!
Nothing has changed. Check your Backup page.
Uh, thanks for quick reply but I DID have more allowed space before. So I think your reply is incorrect, but your "Check your backup page" reply is a bit terse and unclear for me.
Check it for what? What am I supposed to be seeing?
- Rich
wendy w.20 wrote:
Check it for what? What am I supposed to be seeing?
The majority of the people that have asked about their Dropbox being full had activated the backup feature, some unknowingly, resulting in their available space being used by the backups. The Backups page will list any data being used by the feature that you wouldn't normally see when viewing your regular files.
... I DID have more allowed space before.Check your Referrals page for a list of all the space you've earned. It will also list any space that may have expired (as it's not all permanent).
Thanks. Unfortunately, the only drop in space shown on my referral page is from '15. So I still don't know why Dropbox dumped me from ~12GB to 7GB last week. And particularly with NO WARNING.
(Microsoft dropped my allowed space, or started enforcing their free allowed space earlier this year, but they gave PLENTY of warning. )
If you or anyone else has any other ideas of what may have happened, I'd appreciate it. At this point, I can't afford $10/month for a paid account, and even if I could, I'm a little too disgusted with Dropbox and how they've handled this to pay them money.
(I.e., not warning me about allowed space drop and also that the only "support" they offer is their useless auto-reply chat or this community -- which is a whole lot better than their "chat". That I can't even email them to ask what happened to my space! Sheeze.) So unless this mystery gets solved, I'll do a 1 month "trial" while I look for better solutions. Something allowing 12 - 15GB for less than $10/month, and some semblance of support.
- Jay
Dropbox Staff
Hi wendy w.20, it sounds like you had a temporary quota increase from a promotion, which has since expired. These usually last from 3 months to a year in total.
Do you have any emails in your inbox confirming the increase in quota from the activation of a promotion or coupon?
