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Forum Discussion

wasting-time's avatar
wasting-time
Helpful | Level 6
2 years ago

Suddenly used 1,100% of my allowed space

I have 16 gb of space earned by referrals.  I had 7.6 gb of data stored.  I kept receiving threatening messages I had suddenly used 1,100% of my allowed space.  I repeatedly confirmed that I had on 7.6 gb stored.  Dropbox suddenly  denied me access to my data unless I upgraded to a larger storage plan.  Can anyone help or explain what has happened and why

Quota
Storage space
  • wasting-time's avatar
    wasting-time
    12 months ago
    YES… I found it. you are correct… operator error. All is well. Thanks to all of you shepherding this error and cleanup. So happy to have Dropbox functioning again. Thanks again
    • wasting-time's avatar
      wasting-time
      Helpful | Level 6
      2 years ago
      How do I see the folders and files that Dropbox says represents 1100% of my earned 16.2gb of space? I can’t cleanup the problem if I can’t see what Dropbox is causing the problem.
    • wasting-time's avatar
      wasting-time
      Helpful | Level 6
      2 years ago
      I see 172gb of “backups”… how do I delete these, whatever they are….

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