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Forum Discussion
Why was a referral I sent marked as 'Ineligible'?
I referred a friend.
She has never signed up to dropbox.
She is not using the same computer or internet connection as me.
She has signed up to dropbox and paid.
There is no connection between our accounts.
In the 'refer a friend' tab of my account her email is visible and marked as 'Ineligible'.
I want an answer as to why when I've convinced my friend to join, shes paid and we get nothing WHY?
yes please
- Hannah
Dropbox Staff
Thanks, Oliver, I just reached out to you, so I'll see you there.
- Hannah
Hey oliver durant, thanks for reaching out to us.
Paying for a subscription isn't necessary for a referral to be granted to the person accepting it.
That said, though, I'd like to look further into this for you.
Can we send you an email, so we can take a closer look?
Let me know.
Yes please!
