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timefrancesco's avatar
timefrancesco
Helpful | Level 5
12 months ago

Wrong storage space used

Hello, I'm currently using just 3gb in Dropbox, but it shows as 5.85 being used.   I've checked backups, shared files, deleted files.  Nothing.   In the Account page it shows the storage being u...
Quota
Storage space
  • Hannah's avatar
    Hannah
    12 months ago

    Hey timefrancesco, thanks for reaching out to us.

     

    Are you using Dropbox Vault by any chance? Did you check if you have files in there maybe?

Mark's avatar
Mark
Icon for Super User II rankSuper User II

How long ago did you delete backups etc.? If you are part of a Team at all it can take a few hours to update. 

 

However, if you arent and you have checked that www.dropbox.com/backups etc. is empty and you have no shares (www.dropbox.com/share) then the quota is accurate. It could be that the files are not totally sync'd to a device for example. 

 

Note: deleted files dont use quota, so, deleting wont change anything

timefrancesco's avatar
timefrancesco
Helpful | Level 5
12 months ago

I'm not part of a team, I never activated backups and have no shares.

 

I have only 3 folders on dropbox, the content is just 3 gb. But it shows at 5.85 used. 

 

It's been like that for years but I never bothered to investigate. 

I'm not short of space, I'd just like to understand why it's reported 5.85. 

 

 

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