We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

keebler's avatar
keebler
New member | Level 2
6 months ago

Zero files but account full

how is this possible? dropbox failed yet again i have 0 files using 0 space - so how in the *heck* is my account running out of space? sounds like a scam to me
Storage space
  • Rich's avatar
    Rich
    6 months ago

    That page in your last screenshot is the one to focus on. If that says you have no data in your account, then you're fine. You can ignore any email you're receiving that says otherwise.

keebler's avatar
keebler
New member | Level 2

no. I have nothing in there...

even when i look at my "plan" it shows 0 files, 0 space used

  • keebler's avatar
    keebler
    New member | Level 2
    6 months ago

    there is a folder in there that i can not delete that is empty

  • keebler's avatar
    keebler
    New member | Level 2
    6 months ago

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      6 months ago

      That page in your last screenshot is the one to focus on. If that says you have no data in your account, then you're fine. You can ignore any email you're receiving that says otherwise.

      • keebler's avatar
        keebler
        New member | Level 2
        6 months ago

        does it not imply there is a problem with dropbox? suggesting that i am running out of space when i have used none of it?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!