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Forum Discussion

pasto's avatar
pasto
Explorer | Level 3
7 years ago

Authentication required on ipad files app

Hello,  when trying to import from the files app on an iPad, it keeps asking for authentication in the Dropbox app, I did logged myself in the app but Files keeps asking and don’t give me access to ...
Mobile
Setting up the apps
Third Party Integrations
  • Potterd's avatar
    Potterd
    7 years ago
    My issue was resolved when I used the Files app on a different device (Pad) to access Dropbox and then returned to the 1st device (iPhone) to find that the problem was fixed. I took this opportunity to clean up the device list info in Dropbox/Settings/Security in case Dropbox Security is to blame. Hope this helps someone .....
  • Lusil's avatar
    Lusil
    7 years ago
     
    Sorry to hear that you’re still having trouble with this. In order to further investigate on the matter, I’d recommend moving this discussion to email. For this reason, I’ve sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message. 
     
    Cheers!
  • Abernathy's avatar
    Abernathy
    7 years ago

    Hi pasto (and everyone!) 

    Sorry to hear you're experiencing this issue. We've fixed this for the next release, but it won't be out for about a week and a half.

    In the meantime, we do have a workaroudn: After you've logged into Dropbox, simply restart your device. It's sort of annoying as a workaround, but we've found it consistently works because the restart makes all of the underlying process associated with the Files app restart as well, which breaks out of the authentication issue.

    Please note: This workaround will not work if you're logged out when the device is restarted.

    Cheers!

Potterd's avatar
Potterd
Helpful | Level 5
7 years ago

For what it's worth, I am having the same problem.  Cannot access Dropbox via the Files App - asks me to open the Dropbox app and sign in and I am already signed in with Passcode disabled and can access files without issues.  Also no problem accessing Dropbox via the Adobe app - reachable via [personal information removed]

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Sorry to hear that, Potterd. Initially, please note that I’ve removed personal info included in your post for security and privacy purposes. 
     
    Moving on to your concern though, could you please try disabling Passcode and try again? Maybe that will do the trick. 
     
    Let me know how it goes!
    • Buldir's avatar
      Buldir
      Explorer | Level 4
      7 years ago

      I’m also having this issue without having a passcode enabled.

       

      iOS 12.1

      Dropbox app 120.2.4

       

      • Potterd's avatar
        Potterd
        Helpful | Level 5
        7 years ago
        My issue was resolved when I used the Files app on a different device (Pad) to access Dropbox and then returned to the 1st device (iPhone) to find that the problem was fixed. I took this opportunity to clean up the device list info in Dropbox/Settings/Security in case Dropbox Security is to blame. Hope this helps someone .....

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