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Forum Discussion
Authentication required on ipad files app
Hello, when trying to import from the files app on an iPad, it keeps asking for authentication in the Dropbox app, I did logged myself in the app but Files keeps asking and don’t give me access to ...
- My issue was resolved when I used the Files app on a different device (Pad) to access Dropbox and then returned to the 1st device (iPhone) to find that the problem was fixed. I took this opportunity to clean up the device list info in Dropbox/Settings/Security in case Dropbox Security is to blame. Hope this helps someone .....
Hi pasto (and everyone!)
Sorry to hear you're experiencing this issue. We've fixed this for the next release, but it won't be out for about a week and a half.
In the meantime, we do have a workaroudn: After you've logged into Dropbox, simply restart your device. It's sort of annoying as a workaround, but we've found it consistently works because the restart makes all of the underlying process associated with the Files app restart as well, which breaks out of the authentication issue.
Please note: This workaround will not work if you're logged out when the device is restarted.
Cheers!
I had the same issue on a new iPad. I was signed into the Dropbox app(no passcode) and it was working fine. Opening the files app and tapping on Dropbox would prompt me to authenticate via the Dropbox app first. Steps I tried were..
1- Delete Dropbox, reinstall, login, try Files app.. no luck.
2- Kill all apps, reboot iPad, try Files app.. no luck.
3- Open Files app on iPhone and access Dropbox(recommended by previous post), worked fine, but back on iPad the Files app continued to prompt me to sign into the Dropbox app first which was already working fine.
4- Rebooted iPad, tried to access via Files app, no luck.
5- Rebooted iPad a second time.. no other changes made.. works fine now.
FWIW I had no trouble accessing Google Drive or OneDrive via the Files app. I find the Dropbox app to be buggy when dealing with the Files app. This was one example, another is that favorites in the Files app that point to Dropbox folders will at times disappear and might reappear on their own later. It’s as though the Dropbox app is crashing in the background and causing those favorites to no longer be valid. Again, I have no issues with favorites in Google Drive or One Drive.
Lusil
Dropbox Staff
Dropbox Staff
