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alessandra_1897's avatar
alessandra_1897
Helpful | Level 5
2 years ago
Solved

Cannot sign in to the Dropbox application on Windows using "connect a computer"

Hello I have trouble signing in on the windows. I used the "connect a computer" on my phone app, which worked for the browser, but no matter how much I tried, the app won't sign in. The erro...
desktop
Error Messages
Windows
  • alessandra_1897's avatar
    alessandra_1897
    2 years ago

    No, I had to reset my password, which was unfortunate :))
    Thanks for your time.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey alessandra_1897, thanks for bringing this to our attention.

 

If you manually sign in, using your Dropbox credentials, are you getting the same error message?

 

Have you tried uninstalling the Dropbox application, restarting your computer and then reinstalling it, to see if that helps?

 

Let me know and we'll go from there.

  • alessandra_1897's avatar
    alessandra_1897
    Helpful | Level 5
    2 years ago

    Unfortunately, it didn't work.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Did manually signing in not work either, Alessandra?

       

      Are you getting the same error?

      • alessandra_1897's avatar
        alessandra_1897
        Helpful | Level 5
        2 years ago

        No, I had to reset my password, which was unfortunate :))
        Thanks for your time.

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