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Forum Discussion
Can't access word docs or pdfs in two particular folders
I can't access word docs or pdfs in two particular folders in Dropbox. None of the other numerous folders in dropbox are affected.
We have looked at permission levels to no avail.
Any solutions, please?
Thanks
- Rich
Super User II
Alfred_the_Grape wrote:
I can't access word docs or pdfs in two particular folders in Dropbox. None of the other numerous folders in dropbox are affected.
You'll need to provide more information before anyone will know how to assist you.
Are you trying to open the files from the Dropbox folder on your computer or while using the Dropbox website? Are you getting an error message? If so, what is it? Provide a screenshot of the problem if you can. If you're opening files from the Dropbox folder on your computer, what's your operating system and what version of Dropbox are you running? If you're opening them from the website, have you cleared your browser's cache/browsing history or tried another browser (first step in troubleshooting anything browser related).
Rich
Thanks for your response. The Dropbox folders are via my computer as shared by about four people.
The screenshots are the error messages I get for (a) word and (b) pdf. This only happens in two particular folders. Issue affects me only.
We have tried looking at the permissions box and all seems to be in order there.
Our IT guys say it is a Dropbox issue not a system one that they can fix.
- Nancy
Dropbox Staff
Hi Alfred_the_Grape! Hope you’re doing well.
Have you made sure that the desktop app’s running on your computer? If you click on the small arrow showing in your system tray (close to your clock settings), is there a small Dropbox icon showing? If yes, what’s the current app version and syncing status?
Also, if you open your local Dropbox folder, do you see any syncing icons next to these folders you’re having trouble with?
