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Learn how to make the most out of the Dropbox Community here 💙.
Why can't I get Dropbox to work in Windows 11 (22H2)? I download the software, it installs, but will not sign in. It jumps to the web page and I can signin but the Windows app does nothing and keeps saying I need sign in. I was using Firefox, but tried with Chrome too. It just sits here:
And it still thinks it needs to be signed in:
When do I have to do to get it to acknowledge my signin and give me the folder in Windows explorer so I can see my files from Windows???
Hey kenw232, thanks for bringing this to our attention.
What happens when you click on the "sign in now" button in the second screenshot? Does it loop around, redirecting you to the website again?
Also, there's an error message saying that you're trying to connect a device, which would bring you to more than what's allowed for your plan.
If you go to your account settings, do you have more than 3 devices already linked to your account there?
If so, you'll need to bring them under 3, in order to be able to sign in to this one.
Let me know how it goes.
Hey kenw232, thanks for bringing this to our attention.
What happens when you click on the "sign in now" button in the second screenshot? Does it loop around, redirecting you to the website again?
Also, there's an error message saying that you're trying to connect a device, which would bring you to more than what's allowed for your plan.
If you go to your account settings, do you have more than 3 devices already linked to your account there?
If so, you'll need to bring them under 3, in order to be able to sign in to this one.
Let me know how it goes.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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