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Forum Discussion
Can't open Dropbox on new macOS Sequoia 15.2 - it does't respond and closes
I've downloaded the latest Software version for Mac Os. I Install, and try to open from apps and then menu bar. Dropbox does not respond then closes. Tried a complete uninstall reinstall and same thing. Any solutions?
- Hannah
Dropbox Staff
Thanks for bringing this to our attention, Shelski.
Did you manage to sign in to the app at all, or is it not even allowing you to do that?
Can you try a more advanced reinstall, to see if that helps?
Keep me posted!
I’ve tried all of the above. Not working. Now when I click the app, it loops opening the Dropbox site on my default browser indefinitely until I close the program. Is Dropbox compatible with Mac 15.2 sequoia?
- Megan
Hey Shelski, it should be compatible, yes.
You can try to uninstall using these steps. If you come across any issues while doing that, let me know.
Also, you mentioned that you can't access our website either. Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains?
Can't sign in, doesnt go to dropbox web at all. Just this when I try to open rom the menu bar or app folder:
I'll try the advanced install
No Luck with the Advanced Install. Any other suggestions?
- Hannah
I appreciate the update, Shelski.
Just as a test, would you mind trying our offline installer, to see if that makes any difference?
Ok, I tried this and still have no function of the installed Dropbox app or menu icon. No change.
Can't do that right now, dropbox is in a loop opening my brower every 5 seconds on its own to this address:
address.https://www.dropbox.com/cli_link_nonce?nonce=1ac3a824e5a3589ee64129321d0482bf
I need you to tell me how to uninstall. I cant use my computer like this unless I disconnect my internet. A real mess.
I tried, still not able to load the dropbox application
I created a new user profile and got the exact behavior. I click on the dropbox icon in the menu bar, it disapears. Next, I open the app in applications and I get a pop up saying - The application “Dropbox” is not open anymore. Then the Icon reappears in the menu bar, and disapears with any mouse movement.
Further, if this helps:
I started work on the computer and this popup appeared. I granted permission, but no change
This is the popup I get when I right click the icon ibn the menu bar.
Left click does nothing. After a few seconds, the icon disappears from the menu bar.
Personal Machine. I use Chrome as default browser, but when I created a new profile I kept everything as is, no other installs and Safai as default browser.
No special VPN, proxy or firewalls.
I've done all suggestions and connot get dropbox to work on 15.2 Sequoia. Can this be escalated, or is it not compatible?
Please let us know how it goes, I'm cautious to upgrade to Sequioa. I hope it gets sorted for you soon!
