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Mac
750 TopicsMS Word no long "likes" documents stored on external Dropbox locations (Mac OS 10.15 Sequoia)
So I recently updated from 10.14 to 10.15, and everything looks good except for MS Word. I keep my Dropbox file on an external drive (formatted as Mac OS Extended Journaled), and whenever I try to edit and save a Word document to the Dropbox location, I get a dialog box with "Check to make sure the removable drive containing this file is still available." It then renames the file to a temporary file name (e.g. .~WRD1234) and then brings up the File Save As dialog box. The whole thing repeats if I try to give it a new name. I've reindexed my Dropbox folder, removed the MS word cache, etc. etc. I'm on client build v212.4.5767. I did not see this behaviour with previous versions of Mac OS, so I'm assuming something broke with the update. Anyone with any ideas?8Views0likes1CommentShow Upload Speeds
This used to be possible on a mac. In the menu bar you could click the dropbox icon and it would show you the speeds of your upload. Now it just says "syncing" but that isn't nearly as helpful. It would be much more helpful to restore the progress bar and the upload speed. As this used to be a feature, I don't know why it was removed. It was very helpful. Oftentimes I need to be able to tell clients how long something will take to upload, but I cannot do this as I once did. Also, I don't know if this is a bug of my system or how it is for everyone (I'm on macOS Sequoia), but there is no upload progress meter. The file uploading either says "waiting to sync" or "synced" with nothing in between. Per the above it would be helpful to have a progress meter that works. I should say all of this in regards to basic syncing.8Views0likes1CommentIs Sequoia 15.1.1 compatible with Dropbox?
My Macbook Pro (M1) is pestering me to upgrade to Sequoia 15.1.1. I'm currently running Sonoma 14.7.1. I'm hesitant to upgrade because I don't want to run into any issues with Dropbox. Have others had a smooth upgrade to Sequoia 15.1.1? Thanks!103Views1like8CommentsI don't see the "transfer a copy" option for non-Dropbox files on my Mac computer.
I've mostly been a Windows user, and use a MacBook for on the go. Lately I've been using MacOS a bit more and one thing I am missing from windows, is the ability to send any file (even ones that are not in your Dropbox) via Dropbox Transfer, by right clicking the file and then choosing "Transfer a copy..." or whatever it is on Windows. Is that feature not available on mac? Or is there just something wrong with my finder context menu? Thank you25Views0likes2CommentsThe Dropbox icon is gray in my menu bar and the desktop app won't start.
Dropbox for mac: menu bar icon is gray and when I click it the animation starts but my desktop app never starts or connects. This has now happened on two macs. I've tried everything. Can still access my dropbox on the web. I want to upgrade but not when this is happening. Help!45Views0likes5CommentsFeedback on my interaction with Support for a desktop issue on a Mac
Dropping this here to state my feelings about Dropbox technical support. I had an issue that began about September 24th (hung up / frozen synch'ing "2 files"), which I researched myself, through every single forum post that exists in the legit/official Dropbox community. I found numerous instances of my same problem (I followed every suggestion provided; similar to most OPs, none worked), and in every case, the last message on the thread involved somebody from Dropbox stating, "Okay, perhaps it's best to open a support ticket." Meaning no solution was ever presented in the giant thread(s); it was all failed troubleshooting attempts. Since I had no answer, I had to take my issue to Dropbox technical support (did so on SEPT 28). Let the burning of the clock commence! In almost every case, if I rec'd a question from the individual appointed to me, I would write back within 10 minutes. But I wouldn't hear back from them for 24 hours. This went on and on from September 28th to YESTERDAY, October 25th, obviously with weekends being "no help." With this "person," I routinely provided brief, bulleted BITS OF EXTRA INFO (***see below)--things that most likely related to my (I'm guessing uncommon) issue. These would go completely unacknowledged. Screenshots I sent would go unacknowledged. Then *I* would be asked for a screenshot, 24 hours later--requesting the same thing I'd already sent. This cycle continued for almost 30 days. ALSO, almost never did the terminology used by this "person" match what was showing on MY screen (I also asked for--and never rec'd--screenshots); it's as if they were operating on some computer variety that doesn't exist, or not realizing I was using a MAC (even though this was clarified, from the get-go). I would attach a screenshot to show this type of discrepancy (with what this technical support "person" was saying), daily... That'd (usually) be ignored, and another 24-hours would elapse. ***IF CURIOUS, some of the MAJOR DETAILS of my issue, which were never acknowledged: • I'm trying to back up a COPY of a giant (135GB) project file, that's synch'd through Perforce/p4v, to a cloud server. The COPY (which I'm trying to back up) of this giant project file is on a completely unrelated (NOT SHARED) drive, which happens to be the same drive I've always had my (PRE-Perforce) Dropbox backup sitting on. Perhaps one of these "2 files" that won't synch, relates to my backup being a Perforce shared file? (This concern was not acknowledged, in any way.) • Also, my repeated mentions of "DS_Store" (a semi-common "hidden" file in MACS) MAYBE being one of the two files HANGING THINGS UP (generated from MAC/Perforce interfacing?), locked in an endless synch loop... Never acknowledged. I know that file is problematic--from what I've read, in Dropbox's list of official "synch incompatibilities." • Also the fact that, the moment this particular project file began being synch'd through Perforce/p4v, and I tried synch'ing its backup (again, on a separate drive, me trying to update it in typical fashion through the Dropbox "Backup" APP)... At the time this problem arose, something seemed to generate a "clone" version of my iMac (with an alternate name, and "-Lan" at the end of its name), listed where "backups" reside (in "https://www.dropbox.com/account/security"). Brought this up. Not once was this acknowledged. I could go on. In the end, yesterday (which was a Friday; I no longer can survive in my "job" without a cloud backup... and it was the weekend, again), after a month of absolute wheel-spinning with this "person," I tore everything down and started over from scratch, for the umpteenth time--this time removing any trace of my computer's existence on the cloud version of the Dropbox backup app. So basically anything that I'd synch'd to prior, was gone. This is, of course, after deleting every single Dropbox related file or folder in my system. Reinstall, etc. Again, for the umpteenth time. NOW, it seems I have no choice but to maintain a cycle where I create a NEW backup, upload the whole thing (135GB), then whenever I need to UPDATE this backup, I have to DELETE it (Dropbox's targeted backup file), and repeat the process over again (otherwise if I try to synch to it, it still hangs on "2 files"). Pathetic. But works--yet throws the TIME SAVING aspect of SYNCH-ING into the trash. Luckily my connection is fast--the polar opposite of Dropbox technical support! OH YEAH! Why do I have "person," in quotes, above? The numerous times I mentioned "We've--yet again--wasted 24 hours" (I was patient for a while; this is after TWO of the FOUR WEEKS)... one would think a suggestion would be made (by them) for me to "take it to some kind of real-time chat," or something--to expedite the process. Any complaint I had about how the progress--or complete lack thereof--was destroying me (work-wise), would go 100% unacknowledged. No apology; no alternate means of resolving anything was ever presented/proposed. With apologies to this "person" (if real), I'm now of the belief I was (MAYBE?) typing to an "AI Chatbot" the entire time? I GENUINELY am unable to tell, at this point. (And again, apologies if I'm wrong...) My frustration could not have been more obvious. An actual person would have at least presented an opportunity for an alternate means of "real time" resolution. I've used Dropbox for WELL OVER A DECADE. Initially just uploading direct to the cloud, with the FREE storage, but then, as my needs changed, PAYING for a plan that allowed 2TB. Then, as I required even larger space for the massive audio projects I'm involved with (with a giant team of people around the globe), I PAID MORE to add another 1TB. Routinely on different online forums (including Facebook composer forums, composer groups, etc.), people often ask the question, "Who should I turn to for online storage that synch's files directly with my local?" For YEARS I recommended Dropbox. Ignoring the people that would then jump into the conversation saying "No, Dropbox is horrible, you should use 'blankety blank' instead." Well guess what? I'm now of the opinion that Dropbox is, sadly [*choose your own derogatory term*], and wish I'd heeded the words of my massive list of peers in the audio / entertainment world.Solved579Views0likes6CommentsMac OS Sequoia is arriving. Is DropBox ready?
Hi everyone,who remembers the chaos that happened last year with the Mac OS Sonoma update and all the issues we had with DropBox? There was a particular version that caused syncing to go haywire. I remember it all too well, as it took us almost a month to figure out how to fix the problem. What will happen with Mac OS Sequoia? I admit, I'm quite anxious and would appreciate some reassurance from the DropBox team. Thanks.9.8KViews8likes64Comments