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fftempest's avatar
fftempest
Explorer | Level 3
3 years ago

Clicking on dropbox system tray icon does nothing.

I have windows 11 and some time within the last month or two I am unable to get the system tray icon to do anything.  If I hover my mouse over the icon it shows the version and that I'm "up to date"....
Desktop
Windows
  • gostnort's avatar
    gostnort
    2 years ago

    My Win11 updated last night. The package name is:

    Cumulative Update for Windows 11 Insider Preview (10.0.22623.1020) (KB5020035)

     

    The left or right click can show the dropbox main window right now, but it's not attached to the system tray. It pops up on the top left corner. ≡(▔﹏▔)≡

    Whatever, it works at least. ( •̀ ω •́ )✧

fftempest's avatar
fftempest
Explorer | Level 3

I installed version 161.4.4923 and have the same symptoms.  Is there any cache that I can clear?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey fftempest, it might sound trivial, but have you tried restarting your device recently? 

  • fftempest's avatar
    fftempest
    Explorer | Level 3
    3 years ago

    Yes, I've rebooted many times.  I always make sure to reboot after installing a new version.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi fftempest! I hope you’re doing well. 

       

      Since the basic reinstall didn’t seem to resolve the issue, can you try an advanced one instead and let me know if it helps?

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