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Tim_J's avatar
Tim_J
New member | Level 2
6 days ago
Solved

Desktop app on Windows doesn't display correctly. The pop up window looks duplicated.

In the app window when I try to select an icon at the top another duplicate but smaller window appears. The same issue occurs in other places (see 2nd screenshot). I've tried uninstalling and re-inst...
desktop
Microsoft
Windows
  • Tim_J's avatar
    Tim_J
    6 days ago

    Hi Megan,

    I tried deselecting Hardware Acceleration (GPU) as suggested in the older case and that worked. I didn't realise there was a Ctrl+click option to pull up a extra set of options?

    I'm so pleased after putting up with the irritation for a long while.

Tim_J's avatar
Tim_J
New member | Level 2
6 days ago

Thanks Megan.

I noticed this behaviour some months ago and have just been putting up with it.

Windows 10 and DropBox version 218.4.4348.

I do use a second monitor.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 days ago

Hi Tim_J, thanks for the heads up! 

I recall an older, similar case to yours. You can see more about this here. 

Can you try out the steps that our staff member, Andersonw suggested and let me know if this works out for you? 

  • Tim_J's avatar
    Tim_J
    New member | Level 2
    6 days ago

    Hi Megan,

    I tried deselecting Hardware Acceleration (GPU) as suggested in the older case and that worked. I didn't realise there was a Ctrl+click option to pull up a extra set of options?

    I'm so pleased after putting up with the irritation for a long while.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 days ago

      I'm so happy to hear (or read in our case) that this worked for you Tim_J! 

      If you need something else, please let me know and I will be more than happy to help every step of the way. 🤓

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