Start 2025 on time and up to date. Seamlessly integrate your calendars into Dropbox with these simple steps.

Forum Discussion

jaross's avatar
jaross
New member | Level 2
2 years ago

Desktop app won't install on new computer.

old computer, deleted app. Dropbox won't recognize app on new computer? Number to call?  I only have 3 computers now.
desktop
Install
Setting up the apps
  • Megan's avatar
    Megan
    2 years ago

    Hi jaross, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?

     

    If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.

jaross's avatar
jaross
New member | Level 2

The only message is that I have 3 devices, and the free plan only allows 3.  That is why I signed out and deleted the Dropbox App from the oldest computer.  So I now only have 2 with the app and signed in... Somehow it isn't recognizing that I deleted the app and signed out of the old machine.

 

Please help.

Thank you

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi jaross, would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?

 

If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.

  • jaross's avatar
    jaross
    New member | Level 2
    2 years ago

    Megan.. I went into the section that you suggested.  I did  delete the correct computer...!!!  Thank you so much for your help.  The missing piece was to go to another place to delete the one computer!

     

    Judy

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Amazing news jaross! 

       

      If you need anything else, give me a shout! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!